Privacy Policy

1. Overview

This Privacy Policy describes how AskDarj and AskHimalaya, operated by Kurukulle Software Solutions LLP, collect, use, store, and protect information obtained through your interaction with:

• the AskDarj WhatsApp assistant
• the AskHimalaya website
• any related digital platforms or services

(collectively referred to as the “Service”). We are committed to handling user information responsibly and protecting your privacy.

2. Information We Collect

3. Purpose of Data Collection

Information collected through the Service may be used to:

• provide AI-assisted travel information and recommendations
• improve response accuracy and service quality
• facilitate bookings or connections with local service providers
• communicate with users regarding experiences or inquiries
• analyze usage trends for internal product improvement
• maintain system security and prevent misuse

Messages and queries may be processed using automated systems, including artificial intelligence tools, to generate responses.

4. Data Storage and Security

• User data is stored using reputable, industry-standard infrastructure and service providers.
• We implement reasonable technical and organizational safeguards to protect information from unauthorized access, misuse, or loss.
• However, no method of electronic storage or transmission over the internet can be guaranteed to be completely secure.

5. Third-Party Services

To operate the Service, AskDarj and AskHimalaya rely on trusted third-party providers, which may include:

• messaging infrastructure providers (such as WhatsApp Business APIs)
• hosting and cloud infrastructure providers
• analytics tools
• AI processing services
• payment processors for booking transactions

These services operate under their own privacy and security policies.

6. Data Sharing

We do not sell, rent, or trade personal information. Information may only be shared in limited circumstances such as:

• when required by law or legal process
• to prevent fraud, misuse, or security threats
• with trusted service providers necessary to operate the platform
• with local guides, drivers, or partners only when required to facilitate a booking or experience

7. Data Retention

User interaction data may be retained for purposes such as:

• improving service quality
• internal analytics
• system monitoring and security

Data is retained only as long as reasonably necessary for these purposes. Users may request deletion of their data by contacting us.

8. Your Rights

Depending on applicable laws, users may:

• request access to their stored personal data
• request correction of inaccurate information
• request deletion of stored data
• discontinue use of the Service at any time

Requests may be submitted using the contact details provided below.

9. Children's Privacy

The Service is not intended for children under the age of 13 years. We do not knowingly collect personal data from children. If such information is discovered, we will take reasonable steps to remove it.

10. Changes to This Policy

This Privacy Policy may be updated from time to time to reflect changes in the Service or applicable regulations. Updated versions will be posted on our website or official platforms. Continued use of the Service after updates constitutes acceptance of the revised policy.